Privacy Policy

1. Information We Collect

When you use Synora, we collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Conversation Data: Messages, voice recordings, and video call data exchanged with your AI companion.
• Health & Wellness Data: Mood entries, health metrics, goals, and habits you choose to track.
• Usage Data: App interactions, feature usage, and session information.
• Device Information: Device type, operating system, and browser type.

2. How We Use Your Information

We use your information to:

• Provide personalized AI companion responses and recommendations
• Improve and maintain the Synora service
• Process payments and manage subscriptions
• Send important service updates and communications
• Detect and prevent fraud or security incidents

3. Data Security

All conversations are end-to-end encrypted. We use industry-standard security measures including AES-256 encryption, TLS 1.3 for data in transit, and regular security audits. Your data is stored on secure AWS infrastructure with strict access controls.

4. Data Sharing

We never sell your personal data to third parties. We only share data with:

• Service providers necessary to operate Synora (cloud hosting, payment processing)
• When required by law or valid legal process
• With your explicit consent

5. Your Rights

You have the right to:

• Access all data we hold about you
• Export your data in a portable format
• Delete your account and all associated data
• Correct inaccurate information
• Opt-out of marketing communications

To exercise these rights, visit Settings > Privacy in the app or email privacy@synora.ai.

6. GDPR & CCPA Compliance

Synora is fully compliant with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). EU users can designate a data protection officer as their point of contact. California residents have additional rights under CCPA, including the right to know, delete, and opt-out.

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies or advertising cookies. You can manage cookie preferences in your browser settings.

8. Contact Us

For any privacy-related questions or concerns, contact us at:

Email: privacy@synora.ai
Address: Synora Inc., 123 AI Boulevard, San Francisco, CA 94102